Refund Policy

Effective November 10, 2026

This policy explains refunds for purchases in Screw Your Neighbor made through our website or the game. It's part of our Terms of Service.

1. What you buy

We sell virtual coins and items that are only used in the game. They're delivered to your account as soon as your payment goes through, and they have no cash value.

2. When we refund

Purchases are final once delivered, except that we refund in full when:

• you paid but the coins or item never arrived in your account;
• you were charged more than once for the same purchase, or charged by mistake;
• an item you bought doesn't work as described, and we can't fix it;
• the law where you live gives you a right to a refund.

We may also refund in other cases at our choice.

3. How to ask

Email [email protected] within 14 days of the purchase, from the email address on your account. Include the date, what you bought, and the receipt or order number from your payment email. You can also use Help & Feedback in the game's Settings.

Payments are handled by Creem, our payment provider and merchant of record, so your receipt and the charge on your statement may show Creem's name. Approved refunds are paid back to the payment method you used, and can take 5 to 10 business days to show.

4. What happens to refunded purchases

When a purchase is refunded, its coins or item are removed from your account. If those coins were already spent, we may take back the same number of coins from your balance.

5. Chargebacks

Please contact us before asking your bank to reverse a charge. We usually resolve problems quickly. An account with a reversed charge may be suspended while we look into it.

6. Steam purchases

Purchases made through Steam follow Steam's own refund policy, and are refunded by Steam.

7. Contact us

Questions about refunds: [email protected]